Privacy policy

This Privacy policy explains the reasons and methods that RIPS candlemakers-trade craft, OIB 82361876999 , Zoran Salopek ,Vatrogasna cesta 7, 47000 Karlovac, as the owner (further on: "RIPS"s.t.o.) processes your personal data. RIPS is devoted to protecting your personal data and to their processing in accordance with the General Regulation on Data Protection (GDPR) and the Law on the Implementation of the General Regulation on Data Protection. Read this Policy carefully to understand the reasons and methods of acquiring and using your personal data. RIPS is data processor of your personal data. We employ an expert in personal data protection and you can contact us in this matter by e-mail: karlo@rips.hr or at the address: Vatrogasna cesta 7, 47 000 Karlovac

Your personal data, submitted voluntarily by your part, will be stored into our customer record of evidence. Your personal data are acquired and used for processing your orders, sending promotive materials, improving our relationship with customers and for the sake of checking and authorisation when payment is done using credit cards, all to the measure and duration necessary to perform the above tasks in each individual instance.

When registering as a customer, you agree that your data could be processed for the above purposes. The customer agrees that RIPS s.t.o. is free to address him/her in a letter, by phone or by e-mail, as well as send him/her materials to his home address the purpose of which is to inform him/her of the privileges and news of the RIPS offer.

Your personal data will be protected according to the General Regulation on Data Protection (GDPR) and the Law on Protection of Personal Data, and will by no means and in no way be made available to third parties. The necessary personal data will only be forwarded to our business partners involved in realisation of the delivery of your order, or for the purpose of addressing printed promotive materials. You can always ask for a correction, change and complement in case of inaccurate, incomplete or out-of-date information, and if you do not wish to be sent our promotive material it is enough simply to click the link „do not want to receive newsletters “, which will be present at each advertising/promotive material, or you can just send an e-mail to our e-mail address expressing the same. All your questions and requests related to personal data protection will be dealt and answered by our personal data protection officer.

The customers agree that RIPS s.t.o. is free to forward to his/her home address, in writing, by phone or e-mail, the material the purpose of which is to inform him/her of the privileges and news in the company offer.

We solemnly guarantee we shall not forward your e-mail address and other data to third legal or physical entities without your prior consent, as this is against our policy of privacy. We ask for your personal permission if you wish to be contacted about our special offers and actions. The above does not include the insight from Croatian state authorised services and authorities, when investigation is involved based on a proper court order.

RIPS s.t.o. will not be responsible for a random error or vis major error, or some other circumstances we could not control, and which could result in an accidental violation of your protected personal data. However, we guarantee the error will be corrected, whenever this is possible and in the shortest term possible.

Declaration on the protection and acquiring personal data and their usage

RIPS s.t.o. is obliged to provide the protection of their customers' personal data by acquiring only the necessary, basic data on the customers/users, such that are essential for performing out obligations, by informing the customers on the manner of using the acquired data, by offering the customers the possibility of choosing on the manner of using their data on regular basis, including the possibility to decide whether or not their name should be removed from the lists used in marketing campaigns. All the data concerning the customers will be strictly guarded and will be available only to the employees who need them to perform their jobs. All the employees of the RIPS s.t.o. and their business partners are responsible for following the principles dealing with privacy protection.

 

Your rights

Right to approach: You have the right to receive a note from us stating whether your personal data are processed or not and, if they are processed, you have the right to access these data. The information of approach includes, among other things, the purpose of the processing, the category of the personal data in question, the recipients and categories of recipients which had the access or will have the access to your personal data. However, this right is not unconditional and the interests and right of other persons could sometimes limit your right to approach.

You have the right to receive a copy of your personal data processed. Further copies will be charged a reasonable amount, based on our administrative costs.

Right to correct: You have the right to ask for any correction of your incorrect personal data, which we shall perform without further notice. Having in mind the purpose of data processing, you have the right to complement the incomplete personal data, by, for example, sending a complementary statement.

Right to delete ("right to forget"): Under prescribed conditions, you have the right to demand deleting your personal data, which will be done by us on a short notice.

The right to limited processing: Under prescribed conditions, you have the right to demand a limitation of your personal data processing.  This means that particular data will be marked in a special way and could be processed only for a predetermined purpose.

Right to object: Under prescribed conditions, you have the right to object at any particular moment to processing of your personal data, for the reasons concerning your particular situation, or when your personal data are processed for the purpose of direct marketing. In such a situation you are entitled to request that we do not process your personal data any more, which will be obeyed immediately.

The right to transfer data: Under prescribed conditions, you have the right to take over your personal data, which you have given to us in a structured, conventionally usable and machine-readable form, and transfer these data to other data processing manager, without our interference whatsoever.

If you wish to learn more or want to use one or more of the above rights, please contact RIPS s.t.o. at the address: Vatrogasna cesta 7, 47 000 Karlovac or e-mail address: karlo@rips.hr or just read the Privacy policy at our web-page or in our stores.

Additionally, if you think your right are not being respected, you have the right to file a complaint to the Croatian Personal Data Protection Agency.

 

Cookies

We shall keep and evaluate the information on your recent visit to our web-site and the manner you used its parts for the purpose of some analytical goals, wishing to understand better the way our customers use our web-site.

To maintain our web-site and ensure its functionality at the expected level, RIPS s.t.o. uses the technology known as „cookies“. Cookies are small files which are delivered to your computer and which can be approached later on. Cookies can be temporary or permanent. Thanks to cookies, you are in the position to browse our web-site and search the results relevant for you. Cookies show us what you and other visitors of our web-site are interested in and this helps us to improve it.