General conditions

Condition of purchase

These conditions of purchase determine the procedures of ordering, payment, delivery and return of the goods, or claims, as offered at out web-site. Internet sales offers the customer to purchase all the products presented at the Seller's web site.

Customer

Customer is every legal or physical entity with registered office or residence in Croatia, which has ordered goods and paid for them at the Internet shop of rips.hr.  In accordance with the Article 43 of the Consumer Protection Law, the contract on behalf of and for the account of a minor, or legally disabled person, can be made only by their legal representatives, while persons possessing a partial legal capacity can conclude a legally valid contract only with a previous approval of their legal representatives.

Seller

The seller is the company of Rips s.t.o.Vatrogasna cesta 7,47000 Karlovac,HR. OIB: 82361876999, Separate facility Rips retail 1,Primorska 37 e,47000 Karlovac ,Croatia.

Prices

All the prices shown in the Internet shop rips.hr are expressed in Croatian kunas (kn) for the end-user and customer (VAT included). The prices, methods of payment and special offers are valid only at the moment of ordering and can be changed with no prior announcement. The prices include VAT.

Pre-contract announcements shall be in accordance with the Article 57 of Consumer Protection Law.

Pictures are descriptions are available at the web-sites www.rips.hr

Method of paymet

The option of cash on delivery offers the customer a possibility to pay for the entire amount of the order at the delivery of the products to the address of delivery, meaning when the customer receives the shipment. Cash on delivery payment can be done in cash only, to the to the deliverer at the moment of delivering the products to the address of delivery. If the customer is temporarily not able to receive the shipment at the delivery address stated in the order, the deliverer will leave a notice informing the customer of the arrival of the shipment.

Invoice payment. In this method of payment, you will receive a pro-forma invoice to your e-mail address, with all the date necessary to be able to make a payment, including the account number to which you should pay the value of your order. Actual payment can be done using internet banking, or any other way in which you pay for your bills – your bank, post office etc. When we receive your payment, we start processing your order. As the day of making orders and receiving the payment may differ, it is possible that your delivery day will be postponed for a short time.

Notice of the method of submitting consumer complaints

In accordance with the Article 10 of the Consumer Protection Law (Official Gazette, No 41/14) we inform our customers that they can submit a complaint in a written form to the following address:

• Rips s.t.o.
• Vatrogasna cesta 7
• 47000 Karlovac

or to the e-mail address: maloprodaja@rips.hr

Data necessary to receive an answer:

• Name and family name
• E-mail:
• Phone number:
• Description of a complaint:

The answer to your complaint will be sent in a written for in not longer than 15 days from the day of receiving your complaint.

The customer is entitled to, without stating any reason, unilaterally cancel the contract made outside of the company premises or made by remote means, all within 14 days from making the contract.

In the case of purchase contract, the period starts running from the day when the customer, or a third part named by him, which is not a deliverer, has received and taken into possession the goods that are the subject of the contract.

The customer is obliged to, prior to the term of unilateral cancellation of the contract from the Article 72 of the Consumer Protection Law, inform the seller of his decision to cancel the contract, using the form for unilateral cancelation of the contract, or by any other unambiguous statement expressing his/her intention to cancel the contract. The form used for the unilateral cancelation of a contract can be found here: Form

Provided the customer uses his/her right to cancel the contract unilaterally, as by the Article 72 of the Consumer protection Law, he/she is obliged to return the goods to the seller at his own expense.

The customer is also obliged to bear any costs of reducing the value of the goods (Article 77 of the Consumer Protection Law) (unpacked goods, lost documents and parts, damages, using the goods etc.), apart from the value reduced in the process of establishing the nature, characteristics and functionality of the products in question.

The seller guaranties all the rights belonging to the customer regarding the seller's responsibility for any physical or material shortage that are due by the Law of Obligatory Relations and the Consumer Protection Law.

The consumer is obliged to, upon receipt of the products, check for any possible damages on the products and immediately file a complaint to the deliverer, or refuse to accept the shipment with visible outside damages, and inform the seller of the incident at a short notice.

In case of misunderstanding or conflict, the seller and the customer will try to solve the problem by mutual agreement. In case of a conflict between the seller and the customer, an application can be filled to the Court of Honour at the Croatian Chamber of Commerce, or a proposal for conciliation at conciliation centres. If this is not possible the competency o the court in Karlovac will be accepted.

The laws mentioned can be found here:

• Zakon o zaštiti potrošača
• Zakon o obveznim odnosima
• Zakon o elektroničkoj trgovini

Ordering

The products are delivered using baskets, through e-mail service. If the seller is not able to deliver all the products ordered, he will deliver those that he can at the moment. The delivery will be accompanied by the e-mail notice to the customer informing him/her of the anticipated term of delivering the rest of the products.

The customer can, within 3 days of the above notice, cancel the order for the additional products.

As a rule, the orders received on a working day before 12:00 hours, will be dispatched to the customer during the following day by courier service. This is the established procedure, however, not a rule or obligation.

Delivery conditons

Delivery is done to the address from the order, to the entrance of the premises. The products are delivered by shipping companies dealing with transport services.

Product delivers is charged according to the value of the products ordered and is calculated and shown on the offer following the received order. Delivery charges are calculated according to the following table:

Other delivery conditions

Delivery term is one or two working days for the products available on stock. However, some products should be manufactured and delivery terms in this case can be up to ten working days. Precise date of delivery can be checked by contacting out sales advisers at maloprodaja@rips.hr or phone number 047 415 333.

The products will be packed so as to prevent damages in conventional manipulation during transport. The consumer should check for possible damages at the receipt of the goods and immediately file a complaint to the deliverer, or refuse to accept the shipment with visible damages of the package.

The goods are ensured for loss in delivery. The customer is obliged to sign a delivery note at accepting the goods and the transporting company takes it as a confirmation of the delivery of the shipment.

In case a customer orders goods and refuses to accept it, the seller has the right to ask reimbursement of post and his own handling costs.